Shipping policy

Deliveries

We strive to dispatch orders as quickly as possible, knowing that orders placed after 2:00 PM will only be processed the next day. Deliveries to Mainland Portugal and Spain will be delivered within 1 to 2 business days, while deliveries to the Islands and the rest of Europe will be delivered within 3 to 5 business days.

If we are unable to meet these timings, we will contact you to inform you and provide an estimated delivery date. If the new delivery date is not convenient for you, you will have the option to cancel your order, and we will proceed with a refund of the corresponding amount.

Although we try to deliver our products within the defined timings, any delays that may arise that are beyond our control will not be attributed to Tarwi and, as such, will not be our responsibility. However, if you wish to cancel your order due to external factors, you may do so as long as you have not yet received your order at home.

Once the distributor has the delivery details, you will receive an email with the delivery confirmation, your tracking number, and the estimated delivery time. It is with this tracking number and the link sent by the distributor that you can track your order.

If you are not contacted by the distributor and have not been able to receive your order, please send an email to hello@tarwi.co so that we can assist you.

From the moment you receive the Tarwi products, they are your responsibility. If there is any problem with your order, please contact us via email at hello@tarwi.co.

Shipping Costs

Tarwi.co delivers its products in Portugal (Mainland and Islands) and Europe (Spain, Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, Czech Republic).

  • Deliveries to Mainland Portugal: Next Day Delivery €3.33. Free shipping on orders over €20.
  • Deliveries to Portugal Islands: Delivery in 3 to 5 business days €5.50. Free shipping on orders over €40.
  • Deliveries to Spain: Next Day Delivery €4.35. Free shipping on orders over €40.
  • Deliveries to Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, Czech Republic: Delivery in 3 to 5 business days €9.90. Free shipping on orders over €40.
  • Deliveries to Denmark, Hungary, Latvia, Malta, Monaco, Norway, Poland, Romania, Sweden, Switzerland: Delivery in 3 to 5 business days. For orders up to €40: €15. For orders between €40 and €80: €9.90. Free shipping on orders over €80.

The shipping costs are calculated when you check out your purchase, and you will not be charged any additional amount. If you want the product delivered to a region other than these, the shipping may have additional costs for you.

If you wish to return an order, you will be refunded the amount charged by Tarwi, and any other additional costs incurred outside of this transaction will be your responsibility.